Account Deletion

This page explains how to request deletion of your TripSeason account and associated data. TripSeason is provided by Null Studio.

Request account deletion

To request deletion of your account, email support@nullstudio.co with the subject line Delete my TripSeason account.

Please include:

• The email address associated with your TripSeason account.
• The sign-in provider you used, such as Sign in with Apple or Sign in with Google.
• A brief note confirming that you want your TripSeason account and associated data deleted.

For your security, we may ask you to verify that you control the account before we complete the request. After verification, we aim to complete deletion requests within 30 days unless a longer period is required or permitted for legal, security, fraud-prevention, tax, accounting, dispute-resolution, or compliance reasons.

You can also contact us through the same address if you only want to request deletion of specific data instead of your full account.

What we delete

When we delete your TripSeason account, we delete or de-identify the data associated with that account that we control, including:

• Account identifiers received from Sign in with Apple or Sign in with Google, such as provider account identifiers, email address, and name when available.
• Account-linked app data, such as favourite locations and app settings associated with your account.
• Support records connected to the deletion request when they are no longer needed to process the request or maintain a record of compliance.
• Analytics, diagnostic, and service-provider records that can reasonably be associated with your account, where deletion or de-identification is supported by the provider and not subject to a permitted retention reason.

Data stored only on your device, such as locally stored search history or preferences, is removed when you delete the app from your device or clear that data in the app settings.

What we may keep

Some information may be retained after account deletion when necessary for legitimate business, legal, or security purposes. This may include:

• Purchase, subscription, trial, entitlement, invoice, tax, refund, chargeback, and transaction records that we or our payment and app store service providers must keep.
• Records needed to detect or prevent fraud, abuse, security incidents, or violations of our terms.
• Records needed to comply with legal obligations, resolve disputes, enforce agreements, or document that we handled your deletion request.
• Aggregated or de-identified analytics that no longer identify you or your account.

For more information about how TripSeason handles data, see our Privacy Policy. For general help, visit our Support page or email support@nullstudio.co.